Privacy Policy

This privacy policy sets out how Crystal Mortgages Ltd uses and protects any information that you give Crystal Mortgages Ltd when you use this website.

Crystal Mortgages Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Crystal Mortgages Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 November 2010.

What information we collect and why?

When you make an enquiry, submit a DIP or make a query you provide your name, contact details & other relevant information. This allows Crystal Mortgages Ltd to fulfill the request and follow you up via a telephone call or email. We do this to gather true, accurate & reliable information to assist you with your request.

Any information submitted via a third party who submits information to Crystal Mortgages Ltd must have authorization to do so by whom they are representing.

Is the information distributed to a third party?

No. Crystal Mortgages Ltd do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Crystal Mortgages Ltd
Unit A
Ventura House
Ventura Park Road
B78 3LZ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Please pass on my sincere thanks to all at Crystal who delt with the recent case for Mr Mohammad. The client, case and property all had a few quirks and curveballs, so it is really of credit to your team that they managed to keep things moving forward and eventually drawn down on Friday 13th March! Great work by all concerned, especially David Parke and Kamila Cholewicka - hopefully we'll be able to get another case over to you soon.

Commercial Lending & Development finance are specialist lending areas I have referred to Crystal Mortgages in Walsall, I have worked closely with Crystal Mortgages & referred several clients for their specialist advice & assistance and I am confident they will be able to help with a competitive & workable option.

Case Study

A client who was referred to us only had seven days remaining within which to complete on a £1M residential refinance to take advantage of a discount being offered by the existing lender. Let down by a lender originally approached at the eleventh hour we negotiated the use of the aborted valuation already undertaken to arrange the finance. The client completed with four days to spare with the borrowing arranged in a limited company structure. NO personal guarantees were sought. Finance was arranged at 1.3% per month, and the property was sold and the finance redeemed within three months.